Who to call
At Glen Dimplex Americas, one of our core values is ‘We Think Customer,’ and we are working hard to continuously improve. As a part of this commitment, we have upgraded our contact and ticketing management system to ensure you receive the most efficient service possible. We encourage you to share this information through your dealer network to ensure all questions and concerns can be resolved promptly. Please see the below contacts and keep this information on hand so you can reach the right people for the best service.
Troubleshooting and Technical Support
& replacement parts under warranty: Monday - Friday 8:00 - 4:30 EST
Sandy, Faye, Tina, Connie, Melody, Chad, Rosemary, Christian, Carolyne, KaranE: DealerWarranty.ServiceRequests@glendimplexamericas.com (800) 668-6663 Press Option "One" for English, Press Option "One" again for Technical Support
To place orders including non-warranty replacement parts: orders@glendimplexamericas.com If you have an issue that requires a phone call please call Ann or Charlie Ann (226) 243-8175 Charlie (226) 243-7740 If you have an issue that requires a phone call please call Ann or Charlie Ann (226) 243-8175Charlie (226) 243-7740charlied@glendimplexamericas.zendesk.comannm@glendimplexamericas.zendesk.comDay to day contactPurchase Orders, Credits and ReturnsShipping DiscrepanciesPrice and DeliveryInventoryProduct InformationDealer Portal Support For all accounts receivable/invoicing enquiries/issues:accounts@glendimplexamericas.com (800) 668-6663 We’re committed to providing best-in-class service with dedicated support. Thank you for your support and partnership
To place orders including non-warranty replacement parts: orders@glendimplexamericas.com If you have an issue that requires a phone call please call Ann or Charlie Ann (226) 243-8175 Charlie (226) 243-7740 If you have an issue that requires a phone call please call Ann or Charlie Ann (226) 243-8175Charlie (226) 243-7740charlied@glendimplexamericas.zendesk.comannm@glendimplexamericas.zendesk.comDay to day contactPurchase Orders, Credits and ReturnsShipping DiscrepanciesPrice and DeliveryInventoryProduct InformationDealer Portal Support For all accounts receivable/invoicing enquiries/issues:accounts@glendimplexamericas.com (800) 668-6663 We’re committed to providing best-in-class service with dedicated support. Thank you for your support and partnership